Last Updated: August 2026

By accessing or using the TRANSITARA website, submitting an enquiry, requesting a quotation, or booking any travel service, you agree to be bound by these Terms & Conditions. Please read these terms carefully before using our website or services.

1. About Our Services

TRANSITARA provides chauffeur-driven travel and travel-related services based on the requirements communicated by the customer and the availability of the requested vehicle, chauffeur, route, date, and time.

Our services may include chauffeur-driven cars, airport transfers, corporate travel, event travel, travel arrangements, and other travel services offered by TRANSITARA.

The availability and scope of any service will depend on the specific booking or service request confirmed by TRANSITARA.

2. Enquiries and Quotations

Customers may submit enquiries through our website or contact TRANSITARA directly to request information or a quotation.

Any quotation provided by TRANSITARA will be based on the information available at the time of the quotation and may be subject to changes based on the final travel requirements.

A quotation does not constitute a confirmed booking unless the booking has been expressly confirmed by TRANSITARA.

Customers are responsible for providing accurate information regarding the travel date, pickup location, destination, passenger requirements, luggage, vehicle preferences, and any other information relevant to the requested service.

3. Booking Confirmation

A travel service will be considered confirmed only after TRANSITARA has accepted the booking and communicated confirmation to the customer.

Depending on the nature of the service, TRANSITARA may require advance payment, full payment, or other booking requirements before confirming the service.

TRANSITARA reserves the right to decline or cancel a service request where the requested vehicle, chauffeur, route, date, or service is unavailable.

4. Customer Responsibilities

Customers are responsible for providing complete and accurate information when making a booking or service request.

Customers are expected to:

  • Provide accurate pickup and drop-off details.
  • Provide the correct travel date and time.
  • Inform TRANSITARA of any special requirements in advance.
  • Ensure that the number of passengers and luggage information provided is accurate.
  • Follow reasonable instructions provided by the chauffeur or TRANSITARA representative.
  • Treat the vehicle, chauffeur, and service personnel with reasonable care and respect.
  • Ensure that passengers comply with applicable laws and safety requirements.

Customers may be responsible for additional costs resulting from incorrect information, changes requested after confirmation, additional waiting time, additional stops, or other requirements not included in the original booking.

5. Passenger and Vehicle Safety

Passenger safety is an important priority for TRANSITARA.

Passengers are expected to comply with applicable traffic and safety regulations during the journey.

Passengers must not engage in activities that may endanger themselves, the chauffeur, other passengers, or members of the public.

The chauffeur may refuse or discontinue a journey where a passenger’s behaviour creates a serious safety risk or violates applicable laws.

6. Vehicle and Chauffeur Allocation

For on-the-spot bookings, TRANSITARA requires a buffer time of approximately 45 minutes to 1 hour to arrange the vehicle and chauffeur. Availability is subject to the vehicle and chauffeur being available at the time of booking.TRANSITARA will make reasonable efforts to provide the vehicle and service requested by the customer.

However, the specific vehicle or chauffeur may be changed due to operational requirements, availability, maintenance, safety considerations, or circumstances beyond our reasonable control.

Where reasonably possible, TRANSITARA may provide a suitable alternative vehicle or chauffeur.

7. Pickup, Waiting Time and Delays

Customers are responsible for being available at the agreed pickup location at the confirmed time.

Additional waiting time may result in additional charges depending on the booking terms and the type of service requested.

For airport or other scheduled transfers, customers should provide accurate arrival information and notify TRANSITARA of any significant changes or delays as soon as reasonably possible.

TRANSITARA will make reasonable efforts to accommodate delays, but service availability may be affected by traffic, road conditions, operational limitations, or other circumstances outside our control.

8. Changes to a Booking

Customers should notify TRANSITARA as soon as possible if they need to change any booking details.

Changes may include:

  • Pickup or drop-off location.
  • Travel date or time.
  • Number of passengers.
  • Vehicle requirements.
  • Additional stops.
  • Additional waiting time.
  • Other service requirements.

Changes are subject to availability and may result in additional charges.

A change is not considered confirmed until TRANSITARA communicates acceptance of the requested change.

9. Cancellation

Cancellation requests must be communicated to TRANSITARA using the contact details provided during the booking process.

Any cancellation charges, refund eligibility, or applicable deadlines will depend on the specific booking terms communicated to the customer at the time of confirmation.

Certain services, special bookings, event travel, advance reservations, or third-party arrangements may be subject to specific cancellation conditions.

Customers should review the cancellation terms applicable to their booking before cancelling a confirmed service.

10. Payments and Additional Charges

Where payment is required for a service, the applicable amount and payment requirements will be communicated to the customer before or during the booking process.

Additional charges may apply where the customer requests services or changes that were not included in the original quotation or booking.

These may include additional waiting time, additional distance, extra stops, route changes, special vehicle requirements, or other services requested after confirmation.

Any applicable taxes, fees, or other charges will be communicated where reasonably possible.

11. Personal Belongings

Customers are responsible for their personal belongings and luggage during the journey.

TRANSITARA recommends that customers do not leave valuable, confidential, or important items unattended in vehicles.

TRANSITARA will make reasonable efforts to assist customers in recovering items left behind in a vehicle, but we cannot guarantee the recovery of lost or misplaced belongings.

Any items found or recovered from a vehicle will be collected and kept at the TRANSITARA office for the customer to collect.

If the customer requests the recovered item to be delivered to a specific location, the customer will be responsible for any applicable delivery charges, which will be calculated based on the distance and delivery location.

12. Prohibited Activities

Passengers must not use TRANSITARA vehicles or services for any unlawful or prohibited purpose.

The following activities are not permitted:

  • Carrying illegal substances, weapons, explosives, or other prohibited items.
  • Any activity that violates applicable local, state, or national laws.
  • Smoking or vaping inside the vehicle.
  • Carrying or consuming illegal drugs or controlled substances.
  • Excessive consumption of alcohol or any behaviour resulting in unsafe or disruptive conduct.
  • Behaviour that creates a serious safety risk to the passenger, chauffeur, or other road users.
  • Threatening, abusive, aggressive, or harassing behaviour towards the chauffeur, staff, passengers, or members of the public.
  • Intentional damage, misuse, or tampering with the vehicle or its equipment.
  • Carrying dangerous, hazardous, or flammable materials without prior approval.
  • Exceeding the permitted passenger capacity of the vehicle.
  • Interfering with or distracting the chauffeur while the vehicle is in motion.
  • Using the vehicle for commercial activities, unauthorized travel of goods, or any other purpose not agreed upon at the time of booking.
  • Transporting animals without prior approval, except where permitted under applicable requirements.
  • Leaving excessive waste or causing unreasonable soiling or damage to the vehicle’s interior.
  • Any activity that may compromise the safety, cleanliness, security, or proper operation of the vehicle.

TRANSITARA may refuse or discontinue a service where such conduct occurs.

13. Third-Party Services

TRANSITARA may, where appropriate, work with third-party service providers, travel partners, hotels, travel providers, technology providers, or other service partners to fulfil certain customer requirements.

Where a service is provided or fulfilled by a third party, additional terms or conditions may apply.

TRANSITARA will make reasonable efforts to work with reliable service providers but cannot be responsible for circumstances caused directly by an independent third-party provider beyond TRANSITARA’s reasonable control.

14. Delays and Circumstances Beyond Our Control

TRANSITARA will make reasonable efforts to provide services as confirmed.

However, we may experience delays, interruptions, changes, or cancellations caused by circumstances beyond our reasonable control.

These circumstances may include:

  • Traffic congestion.
  • Road closures.
  • Accidents.
  • Severe weather conditions.
  • Natural disasters.
  • Government restrictions.
  • Strikes or travel disruptions.
  • Vehicle breakdowns or maintenance requirements.
  • Security concerns.
  • Other unforeseen operational circumstances.

Where such circumstances occur, TRANSITARA will make reasonable efforts to provide appropriate assistance or alternative arrangements where possible.

15. Limitation of Liability

TRANSITARA will take reasonable steps to provide services in accordance with confirmed booking requirements.

However, to the extent permitted by applicable law, TRANSITARA will not be responsible for losses, delays, missed connections, missed appointments, or other indirect losses arising from circumstances outside our reasonable control.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

16. Website Information

We make reasonable efforts to ensure that information published on the TRANSITARA website is accurate and up to date.

However, website content may change from time to time and may contain descriptions, images, service information, or other details that are subject to availability and operational changes.

Website information should not be treated as a guarantee that a particular vehicle, chauffeur, service, route, or facility will always be available.

17. Intellectual Property

All content available on the TRANSITARA website, including text, photographs, graphics, logos, branding, designs, videos, and other materials, is owned by or licensed to TRANSITARA unless otherwise stated.

You may not reproduce, copy, modify, distribute, publish, or commercially use website content without prior written permission from TRANSITARA.

18. Website Links

The TRANSITARA website may contain links to third-party websites or services.

These links are provided for convenience or informational purposes.

TRANSITARA does not control or guarantee the content, availability, security, or privacy practices of third-party websites.

Customers should review the applicable terms and policies before using any third-party website or service.

19. Privacy

Your use of the TRANSITARA website and services may involve the collection and processing of personal information.

Our handling of personal information is described in our Privacy Policy.

By using our website or submitting information to us, you acknowledge that your information may be handled in accordance with our Privacy Policy and applicable laws.

20. Changes to These Terms

TRANSITARA may update or modify these Terms & Conditions from time to time to reflect changes to our services, website functionality, operational practices, or applicable legal requirements.

Updated Terms & Conditions will be published on this page.

We encourage customers to review this page periodically to remain informed about the terms applicable to their use of our website and services.

21. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute arising in connection with these Terms & Conditions or the services provided by TRANSITARA shall be subject to the exclusive jurisdiction of the courts in Ahmedabad, Gujarat, India.

22. Contact Us

If you have any questions regarding these Terms & Conditions, your booking, or our services, please contact TRANSITARA using the contact details below.

TRANSITARA
1st Floor, Ravija Plaza, Opposite Rambaug
Bungalows, Thaltej, Ahmedabad – 380059

Email: book@transitaragroup.com (For booking only)

Email: info@transitaragroup.com (General Enquiries)

Phone: +91 96870 67896 / 97